Dans un secteur dynamique marqué par des évolutions technologiques rapides et une croissance remarquable du nombre d’abonnés et du volume du trafic, la qualité de service des réseaux des opérateurs et des FAIs constitue une forte attente des consommateurs. Le contrôle de cette qualité de service s’avère ainsi être un sujet stratégique constituant un enjeu quotidien et concret au cœur des missions de chaque régulateur, car incitant les opérateurs et fournisseurs d’accès à internet à améliorer mesurablement la qualité de service offerte aux usagers. Dans cette optique, l’Autorité de Régulation des Postes et des Télécommunications, ARPT, a lancé une consultation pour effectuer un audit des réseaux des opérateurs de téléphonie mobile et des fournisseurs d’accès internet.

Conformément au plan d’action global de l’Institution et par un appel d’offre  n°002/ARPT/2019, l’ARPT a recruté le cabinet Ingesys pour la réalisation de l’audit annuel de la qualité des réseaux des opérateurs mobiles et des fournisseurs d’accès internet dont le contrat a été signé le 20 janvier 2020 (doc1).

La réalisation de cet audit annuel du février en avril 2020 a permis à l’ARPT, conformément à sa mission d’évaluer, la couverture des réseaux 2G et 3G ainsi que la qualité des services 2G et 3G (Voix, SMS et Data) fournies par les trois opérateurs de téléphonie mobile (Cellcom, MTN et Orange) dans 44 villes et sur 46 axes routiers ainsi que la couverture 4G et la qualité des services 4G (Voix, SMS et data) fournies par l’opérateur Orange à Conakry. Elle a aussi permis d’évaluer la qualité de services fournie par les cinq  Fournisseurs d’Accès Internet (Afribone, ETI, Mouna Technology, Skyvision et VDC Telecom)

Cet audit a permis également à l’ARPT non seulement de vérifier le respect des obligations des opérateurs  mais aussi de faire leur classement sur les services (Voix, SMS et Data) dans les 44 villes et sur les 46 axes routiers mesurés.



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